NOTICE FOR MAINTENANCE CLOSURE

No booking or reservation during yearly boat maintenance on 7 January 2019 (Monday)  until  10 January 2019 (Thursday) to minimize any inconvenience caused.

Admission Ticket

• Adult
  • RM33.60 per person instead of RM42 per person after 20% discount.
• Children
  • RM20 per person instead of RM25 per person after 20% discount.
• Infant (Age 0-1)
  • FREE
• Tour Leader & Tour Guide (15 person and above exclude leader)
  • FREE

Price Will Change Without Prior Notice.

What You BUY is What You GET

• Entrance Ticket of Melaka Duck Tour for ONE(1) Person (Adult/Children/Infant) per Quantity Purchase.
  • Malaysian ONLY

Arrival Time

• Check-in time is 20 mins. before departure time.
  • Safety and tour ride introduction briefing will be carried out once on board.
• Check-in time is 35 mins. before departure time. (group of 10 person or above)
  • Safety and tour ride introduction briefing will be carried out once on board.

Departure Time

• 9.30am
• 10.30am
• 11.30am
• 12.30pm
• 1.30pm
• 2.30 pm
• 3.30pm
• 4.30pm
• 5.30pm
• 6.30pm

Duration

• 45 mins. - 1 hour

Pick-Up & Drop-Off Point

• Melaka Duck Tour (TRANSPOD Building)

Boat Capacity

• 33 Person Per Trip

Availability

• Daily (Mondays to Sundays)

Operation Hours

• 9.30 am to 6.30 pm (Daily)

Journey

Redemption Instruction

• Promotion Until     :     Until Future Notice
• Redemption Day   :   7 days after purchase date
• Redemption Period   :   6 months after purchase date
• After your purchase, we will send you the e-Voucher and company detail, please contact them for booking/reservation purpose or walk-in directly to ticketing counter for redemption.
• Print the e-Voucher and present for verification purpose upon redemption.

Term & Condition from myGP

• E-Voucher are NON-EXCHANGEABLE for cash or other items or promotions.
• E-Voucher are NON-REFUNDABLE for cancellation of utilized or unutilized services.
• No REFUND for no show and unused e-Voucher.
• No extension for the redemption for expire e-Voucher.
• Unlimited number of e-Voucher can be purchase and redeem during the redemption period.
• No amendment is allow once booking is made.
• No replacement / extension for expired e-Voucher will be given.
• This E-Voucher is TRANSFERABLE.
• Voucher will be send to your email after successfully purchase.
• Redeem only via printed invoice/receipt from myGP.

Term & Condition from MDT (Melaka Duck Tour)

• Departure times start 9:30 am to 6:30 pm daily.
• Additional time is available during peak season. Tours are subject to weather conditions and availability.
• Departure time and itinerary may be subject to change without notice.
• No food is allowed while on tour. Smoking and alcohol is not allowed on board. Melaka Duck Tours reserves the right to refuse boarding of or terminate the tour for any guest that appears to be intoxicated or smoking on board.
• All reservations must be made directly to Melaka Duck Tours Marketing for group of 10 person or above.
• All reservations must be sent at least five (5) working days from requested departure dates and reconfirmed by our Melaka Duck Tours Reservations Department group of 10 person or above.
• Please review and confirm in advance the expected and guaranteed number of attendances in minimum of five (5) working days before departure dates group of 10 person or above.
• All tickets sold are non-exchangeable and non-refundable, unless the tour is cancelled by Melaka Duck Tours (MDT). A non-refund policy is also applicable to late comer. MDT reserves the right to cancel, reschedule or deny any individual from boarding the tour.
• All passengers on board assume all risks and responsibilities associated with the tour. MDT shall not be in any way liable to passengers or their representative or personal or property damages. MDT will also not be responsible for any article lost, stolen or damaged during the ride.
• Tour duration may be longer than the published time. MDT will not be liable for damages attributed directly or indirectly to such a delay. On joining our tours, passenger is deemed to have accepted and read all instructions, notices and signs displayed in, or around the premises and shall observe and confirm with the same.
• Tickets are valid only for the date and time printed. Passenger must report at least 20 minutes and 35 minutes for group prior to the schedules tour departure time. MDT reserves the right to release confirmed seats of late-comer to others or the waiting list. All tours are free seating and there is no guarantee that all families and / or friends can be seated together during the tour.

FAQ

• Can I make a reservation by phone?
  • If you have a group of 10 person or more, you can call our hotline to make a phone booking. By phone reservation, you are required to present at out ticket Kiosk 35 minutes before departure time for payment & ticket collection. Failed to do so, we have the authority to release your seat for new customer. As Melaka Duck Tours is one of the hottest tourism attractions in Melaka, kindly make your reservation as earliest as you can for super peak day e.g. Christmas or school holiday. If you are purchase on that day at our ticket Kiosk, it is depends on availability. All ticket sold are non-refundable and not exchangeable.
• Where is the pick up point & end point?
  • We start & end at the same place - In front of Menara Taming Sari.
• How long is the journey?
  • It takes about 45min - 1 hour for whole journey non-stop.
• Will I get wet during the tour?
  • While splashing into Straits of Melaka, you wouldn't get wet. However, you may get a light spray.
• What is my seat number?
  • Follow the number on the tickets.
• Is life jacket provided?
  • Yes. We provide enough life jackets on boat.
• Is DUCK fully-covered & conditioned?
  • Our DUCK is not fully-covered & non-air con. DUCK may be enclosed when raining. We will stop operation when it is heavy rain. This is for safety purpose.
• Where to keep my baby stroller?
  • No worry. Just pass your baby stroller to our friendly ticketing staff. They will keep for you at safe place & return it to you when end of tour.
• What is your operation hour? Can I have duck tour at night?
  • We are operating daily from 9.30 am to 6.30 pm. If there is special customer request, operation hour can be expanded but it is depends on weather.